How to avoid a the most common problems

Smartly.ai is a powerful plateform, you can create on it chat bots, voice bots. 

You can use different cards as Text Cards, Quick Replies, Button Cards, Image Cards, Video Cards or Carousel Cards. By this is not over, if you think that your bot will request more power you can add add a Bot Action. 

These bot action will allow your bot to have an endless possibility. 

But for the moment we will focus on whats really important, do not miss the beginning of your bot. 

• Organize your work area and the different sectors of your bot

When you decide to start a real organization of your work environment you will avoid so many questions as "Do I have already made this block" or "What is the subject of this line".

A real organization will make you save time, a lot of it. 

• Take care of the "User Intent" name you are currently using

When you are working in the same project with numerous User Intents, please take really care of the fact that one user intent is linked with several intention. 

As you can see in the picture just above that we expect for the "no" user intent an answer from the bot "Test_B". 

But we are using the same User intent the bot is answering what it was programmed to answer so that is "Test_A". 

• Avoid large differences in user intentions

We saw that bots with huge difference of user intents are not the most performant. In some case, the bot will understand the user intent of another capsule and will not reply what you expected him to reply. 

So that's not a bug but a misunderstanding.